On a Scale of 1 to 10, How Weird Are You?

by admin

Tony Hsieh of Zappos interviewed for the NY Times here: http://www.nytimes.com/2010/01/10/business/10corner.html

..at Zappos, we really view culture as our No. 1 priority. We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

Interesting. I’ve often heard the phrase “if we get the employees right, most of the stuff… will just take care of itself”, but Tony seems to have experience in his prior company in which the employees were right, but the culture ended up failing to produce a Zappos-like success.