Ambassador of Kwan

From a hill.com article:

“Believe it or not, in our patent office — now, this is embarrassing — this is an institution responsible for protecting and promoting innovation — our patent office receives more than 80 percent of patent applications electronically, then manually prints them out, scans them, and enters them into an outdated case management system,” Obama said a today’s Forum on Modernizing Government.

Sounds like the same problems that most large organizations suffer from… whether it’s banking or even health care.